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| Shopping for engagement rings is not limited to stores anymore; a growing number of men are buying online |
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| Dot-com Diamonds |
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| More men are turning to the Internet to shop for rings, and that’s made online jewelers not just happy, but profitable |
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By Jennifer Barrett
NEWSWEEK WEB EXCLUSIVE |
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Oct. 23 —
Mark
Vadon has a
bachelor’s
degree from
Harvard, an
M.B.A. from
Stanford and
extensive
experience
consulting at
some of the
world’s largest
companies. But
when it came to
picking an
engagement ring,
he didn’t have a
clue. |
VADON
STARTED the
search in the
fall of 1998 at
Tiffany & Co.,
where he was
shown two nearly
identical
diamond rings
priced at
$12,000 and
$17,000. “I
remember
thinking, I
can’t tell the
difference
between them,
but I sure hope
the recipient
can because
that’s as much
as I spent on my
car,” says Vadon.
“You have so
many questions
you want to ask,
but you don’t
because you are
afraid you’ll
look like a
sucker and the
salespeople will
take advantage
of you.”
After
visiting more
than a half
dozen stores,
Vadon says he’d
only become more
confused. Then
he thought of
the Internet.
“It seemed like
the place to get
information.”
Vadon
didn’t expect it
to be the place
where he’d get
his ring, too.
But he found a
site run by a
small jewelry
retailer,
Internet
Diamond, that
offered pages of
information on
buying diamonds,
as well as a
range of
rings—one of
which he bought.
Less than a year
later, in May
1999, he bought
the company
itself, renaming
it Blue Nile a
few months
later.
Vadon
has since geared
the site
specifically to
men like
himself:
well-educated,
high-wage
earners between
the ages of 25
to 45 who are
tech savvy but
need a little
guidance when it
comes to buying
jewelry. “I was
the prototypical
customer we’re
going after
now,” says Vadon.
In 1999,
when the site
was relaunched,
the idea of
purchasing a
$10,000 diamond
ring online was
inconceivable to
most people.
Over the past
three years,
however,
consumers have
grown
increasingly
comfortable
shopping online
for big-ticket
items from
couches to cars.
“It’s becoming
more acceptable
all the
time—there’s
just been an
explosion of
purchasing
online in the
past few years,”
says Diane
Warner, who has
written more
than a dozen
best-selling
books on
weddings and
party planning.
“When I talk to
couples, they
are ordering all
kinds of things
over the
Internet.”
That
trend has helped
online jewelers
like Blue Nile
do what dozens
of other dot-coms
could not: turn
a profit. The
Seattle-based
e-retailer just
celebrated its
first net
profitable
quarter. And it
has reason to be
hopeful that the
current quarter
will be even
better.
Engagement rings
are its top
sellers—more
than 25,000
couples have
already
purchased
diamond
engagement rings
from the site.
Wedding bands
are the next
biggest sellers.
And sales should
grow in the
coming months.
The period from
November and
February is
traditionally
the most popular
time of year for
prospective
grooms to turn
their beloved
into their
betrothed—and
the most
profitable
period for many
jewelers. E-tailers
have benefited
as more men
choose to peruse
and to purchase
engagement rings
online instead.
“You can just
get a better
deal,” says
Warner.
That’s
certainly what
Blue Nile and
other jewelry
retailers
advertise. Blue
Nile claims it
can undercut
traditional
retailers like
Tiffany & Co.
and Zales by 20
to 40 percent,
since it has
lower overhead
costs than the
brick-and-mortar
retailers.
Ice.com sells
diamond rings
for as little as
$395 (nearly
half the retail
value, according
to the site).
The
sites are also
able to offer a
bigger selection
since they
aren’t confined
to showrooms.
Blue Nile boasts
a selection of
11,000
high-quality
diamonds and a
build-your-own-engagement
ring feature.
Another
profitable
online retailer,
Goldspeed.com,
bills itself as
the Internet’s
largest discount
jeweler. Its
site offers more
than 800 rings
to choose
from—everything
from
custom-made,
Celtic-style
wedding bands to
diamond-encrusted
platinum
engagement
rings.
Goldspeed.com
says it had
nearly 1,000
percent growth
in
year-over-year
sales last
quarter, and
founder and CEO
Neil Kugelman
projects sales
of about $5
million or more
this year for
the privately
held retailer.
Blue Nile, which
is also held
privately, is
forecasting $70
million in sales
revenue for the
year.
That’s
still a small
chunk of the
total $1.1
billion
consumers are
expected to
spend this year
in online
jewelry sales,
according to
Jupiter
Research. But
only 8.5 percent
of the U.S.
online
population—defined
as those with
access to the
Internet—buys
jewelry online.
So there’s
plenty of room
for growth.
“It’s still are
relatively small
category,” says
Juliana Deeks,
an associate
analyst at
Jupiter
Research.
Blue
Nile’s sales
have grown from
1 percent to 1.5
percent of the
U.S.
engagement-ring
market since the
beginning of the
year. Vadon is
hoping to reach
$250 million in
annual revenues
by the year
2007. That’s an
ambitious goal.
Deeks says most
consumers still
use the Internet
primarily for
research but buy
offline. Jupiter
projects $3.8
billion will be
spent this year
on jewelry in
brick-and-mortar
stores as a
result of online
research.
But some
e-tailers, like
Kugelman, have
found a way to
benefit from
that. As Tiffany
and Zales expand
their offerings
online, he hopes
to expand his
online franchise
offline. But
he’s not
dropping the
dot-com. Next
year, he plans
to start opening
a chain of
jewelry stores
nationwide
called—what
else?—Goldspeed.com.
© 2002
Newsweek, Inc.
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